Pearl Pug Necklace with Rhinestone Pendant

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring (if needed), quality check and packaging are completed for dispatch within 24 hours after the order is placed. The courier may process orders in an additional 1-2 days.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 4-7 days to arrive at their destination but can take longer from time to time. International delivery usually takes about 12 - 20 business days.
  

If our warehouse lets us know that your product is going to be delayed for any reason, we will let you know immediately and give you the option to cancel your order if you do not wish to wait.

Take a photo of the product/issue and please contact us on haylo@pugparties.com to let us know straight away. We want to get the this resolved as soon as possible, once proof of purchase has been verified.

Our returns policy lasts 30 days, so if 30 days have gone by since your purchase, please contact us anyway and let us know what the issue/problem is; we’ll work with you to try and resolve it as quickly as possible.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original
packaging, but we understand that sometimes that is not always possible and should not stop you from contacting us.

Depending on the issue/problem, we will arrange for the product to be returned to us for inspection. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, including the cost of postage.

If you are approved, and you have requested a refund it will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If you want a replacement product because you loved it and want your Puggie to have it, we will arrange for another to be delivered as quickly as possible. You will receive order updates as normal, so you’ll know when to expect it in your mailbox!